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Rochon & Associates specializes in bookkeeping and financial services, as well as HR and office management, for medical, dental, and legal professionals and their firms.

20 ways to improve your practice in 2020

20 ways to improve your practice in 2021

With December around the corner, this is the time of year that we all start looking back at the year. Thinking about the successes and the failures and the lessons learned along the way.

Since we are a helpful bunch at Rochon & Associates, we have compiled a list of questions you can ask yourself to see where you might be able to make improvements in 2020. Getting goals in place now will allow you to determine the action steps you need to take to make them happen.



  1. What worked in your practice this year?
  2. What didn’t work in your practice this year?
  3. What was the most surprising thing that happened this year?
  4. Did you meet your quarterly and yearly financial goals? If no, then why not?
  5. Are there ways you can reduce costs to improve profits?
  6. What was the feedback you received from clients and customers?
  7. Could you improve your customer experience?
  8. If needed, were you able to secure new employees for your practice?
  9. What was the most crucial part of the recruitment process?
  10. What training would be helpful to improve employee performance
  11. Were there any employees that left? If so, how can you improve retention?
  12. Could you automate anything in your practice to improve productivity?
  13. How much tax are you paying out at the end of the year? Are there things you could be expensing, but you aren’t?
  14. What was the most significant expense you had this year? Could you avoid or minimize this expense in 2020?
  15. Did you outsource any functions of your practice?
  16. If you didn’t outsource, what could be outsourced to improve performance?
  17. What conferences or courses could you take in the New Year to improve your practice?
  18. What new products could you purchase to make your practice run more smoothly?
  19. At the end of 2020, what is the most important thing you want to achieve?
  20. Are you track to realize your five year and ten-year plans? If not, what would you have to do differently to make this happen?



Once you have answered all the questions above, you might feel unsure how to proceed. Answering these questions is only the first step to making your goals a reality.

The next step is figuring out a step by step plan to improve your practice. If you need help with your 2020 financial plans or HR support, we are always happy to have a conversation with you!


Want some other ways to improve your practice in the New Year? Here is one of our recent posts.

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