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Rochon & Associates specializes in bookkeeping and financial services, as well as HR and office management, for medical, dental, and legal professionals and their firms.

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Do you conduct exit interviews? Why this HR tool can provide crucial information for your business

Exit interviews, as the name suggests, are interviews that take place with an employee who is leaving your company or practice. They may seem like an unnecessary thing to add to your to-do list. And perhaps, you shy away from feedback because you aren’t sure you will like what employees leaving your business will say. Remember, people leave jobs for many reasons and not always because of the job itself. Here are a few reasons why you should start implementing exit interviews in your business if you haven’t already.

More honest feedback

When people work for an organization, they may not always be honest when asked a question. They may fear that total honesty would mean that they would lose their job or create an awkward and tense work environment. The beauty of the exit interview is that employees feel free to voice those opinions that they have kept to themselves, and you can use this knowledge to your advantage.

A chance the person will return to your business in the future

If there is no animosity and the person is leaving because of reasons not related to the job, an exit interview shows a level of care, and it could be possible for that person to return to your company after they have left if the relationship is still intact.

Improve your existing business model and culture

Genuinely caring about why someone is leaving also shows your other team members that you are committed to a great culture, and an employee’s experience with your business is important. Plus, once the exit interview is over you can take the nuggets gained from their responses to improve your operations, employee experience, training, financials, and more! You can read more about great leadership in our other post here.

Some questions you might consider asking during the exit interview

Now that we have talked about some benefits of holding exit interviews. Let’s talk about some of the questions you may want to ask during the exit interview.

1.       What are the top three reasons you are leaving?

2.       If you are leaving for another position, what do they offer that we do not?

3.       Could we improve upon our pay or benefits for this position?

4.       What has been the best thing about working here?

5.       What has been the most challenging thing about working here?

6.       What advice would you give the person who is taking over your current role?

7.       What training did you find the most helpful while working here?

8.       Do you have any suggestions that would help us improve?

9.       Would you consider working for us again in the future?

10.   Is there anything else you would like to add?

Not sure you want to conduct exit interviews? Or want more training on exit interviews? Rochon & Associates would be happy to do this for you! Get in touch with us today!

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